Chatbots and humans have very different and distinctive strengths. Make the most of what each has to offer with the customer engagement solution that creates an unbreakable bond between them.
As the industry's most tightly integrated agent and bot solution, Bold360 ensures seamless transition from bot to agent. Transfers take place in the same chat window or across channels of engagement for a seamless customer experience.
Bots have your back. AI assists the agent's workflow and recommends content to use for greater efficiency and better outcomes. Agents will have the information they need, when they need it, for the ultimate assist.
With bots by their side, newly hired agents are never alone. Because of the extra help powered by AI, agent training time and costs can be substantially reduced. And as interactions with customers become more positive and productive, job satisfaction increases.
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Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Discover smarter, more personalized engagement.