Companies today fall into the trap of either over engaging with their customers (SPAM) or making them wait (hold-times) across channels. Proactive AI is opening the door for companies to interact with prospects and existing customers in a much more personalized and intelligent way, ready around the clock with tailored content based on customer analytics and insights.
Single-purpose chatbots force companies to invest in multiple platforms and can lead to a disjointed customer journey and a poor experience. Bold360?provides?a single solution that?delivers?intelligent,?proactive engagement from?the?first interaction all the way through customer service and support.
There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed and waiting for answers. Bold360?supports proactive?engagement?across the digital channels used by customers today and can seamlessly incorporate new channels of the future.
Supporting a global customer base can be a challenge, as customers are less likely to buy from a company that does not?support?them in their native?language. Bold360 enables both bots and agents to engage proactively across languages, boosting?brand loyalty and allowing for more cost-effective support.